JPM Autobodies

Tell us about your company

JPM Auto Bodies Ltd specialises in collision repair and commercial vehicle repair. I established the business in 2011, and since then we have grown significantly from our original site. In 2020, we achieved BSI accreditation, reflecting our commitment to quality and high standards of service.

Today, we operate from two site (Wallsend and Hexham) working with a range of work providers as well as the local authority to consistently deliver high-quality repairs and dependable service.

Why did you choose to work with ACG?

We had been using a different invoice factoring provider for several years, but over time we became aware of the potential for a better service. Regular invoicing and payment errors, combined with the time required to resolve issues, made the process inefficient and frustrating.

Our decision to move to ACG was influenced not only by these challenges but also by the approach taken by Chris Potts (ACG Business Development Manager). From the outset, Chris demonstrated a clear understanding of our operational needs and provided confidence that ACG could deliver a more streamlined and reliable service.

Since moving to ACG, the difference has been clear. The process is straightforward and efficient, with minimal touchpoints. Once an invoice pack is submitted, we receive prompt confirmation, either approval or a request for clarification, and payment follows the next day. That level of responsiveness, combined with the strong relationship established early on, has made a significant impact on our day-to-day operations.

What features or aspects of ACG’s service do you find most valuable and unique to your needs?

The simplicity and efficiency of ACG’s service align perfectly with our needs as a growing business. Just as importantly, the consistency of their team stands out, we regularly deal with the same people, which builds trust and ensures queries are handled quickly and effectively. That continuity of service gives us confidence that we are supported by a partner who understands our business.

How do you see the continued impact of ACG’s service on your business in the long term?

We now use ACG across both of our sites to fund repair invoices, and as our business continues to grow, their service will remain a key part of our operations. Having a reliable funding partner with a strong service ethos allows us to scale with confidence, knowing our cash flow is secure and well managed.

Would you recommend working with ACG?

Absolutely. The transition to ACG was simple and straightforward, and the level of service we now receive is much more efficient than our previous provider. Their efficiency, reliability, and customer- focused approach give us real confidence as we move forward.

What advice would you give other companies considering working with ACG?

Go for it. Don’t let delayed payments restrict your cash flow or hold back your growth. ACG is easy to work with, provides a high level of service, and ensures cash keeps moving through your business.

For us, it has prevented overtrading and removed the stress of waiting 30–90 days for payment, our invoices are now typically settled within 24 hours, which makes a huge difference.