Silvester Crash Repair

Tell us about your company?

Prior to purchasing Silvester Crash Repair in October 2020, we’d already had a long relationship with ACG, so when it came to our funding solution for approved repair invoices, we knew the right company to support us.

Here at Silvester Crash Repair, we’re passionate about innovation, excellence and sustainability and from our new state of the art 9,000 sq ft and 5000 sq ft site in Guilford, we’re growing from strength to strength.

We’re members of the NBRA, BS10125 and PAS2060 accredited and a growing number of insurance approvals. We take great pride in the way we conduct our business and that’s the way we approach our work, ensuring our customers receive the best service, quality repairs and their cars back to them as soon as possible.

We’re a forward-thinking bunch, constantly looking for innovations and ways to push Silvester Crash Repair forward.

Why did you choose to work with ACG?

We have an excellent relationship with ACG and are consistently impressed by their professionalism. Working with them, we feel supported, heard, and have built a strong rapport with the team.

While we were aware of the many benefits of utilising their funding services, the one that resonated most was the relief of not having to chase invoice payments. Running a bodyshop often feels like living hand to mouth when it comes to cash flow, and ACG’s support significantly accelerates the inflow of funds.

Sure, we could hire additional resources to chase payments, but given the lengthy payment terms we face, it wouldn’t provide any real advantage. Even if we received payment within 30, 60, or 90 days, we still wouldn’t get the money in just 24 hours—and that’s what truly works for our business.

How was it at the start of working with ACG?

Starting out with ACG was a simple and straight forward process. Their way of working makes things so much easier for us a business and processing the invoices for payment are easy to manage.

How has ACG addressed challenges in your business?

ACG just takes away that headache of chasing and waiting for payment from work providers. Working closely with their team, we’re confident that the invoice packs we submit are handled quickly and professionally, enabling us to get paid within 24 hours. Resulting in us not being constrained by lengthy payment terms, and can move onto the next job quickly, knowing the money is in our bank account. The financial freedom this has given us over the years has been a fantastic support for us, and at the time of speaking with ACG for this case study, we’re on the cusp of opening our second site.

What features or aspects of ACG’s service do you find most valuable and unique to your needs?

ACG’s Advanced Funding is such brilliant services, the 40% upfront payment means we can take on a repairs that we usually do, especially if we’re not account for parts. Having that payment in the bank before we take on the job, means we can take on larger repairs. Guaranteeing us more work further down the line as we are seen to be flexible and agile to take on more work from our networks.

How do you see the continued impact of ACG’s service on your business in the long term?

We’re at the final stages of completing the installation of our second site, which will take Silvester Crash Repair into a new era of business, and the growth doesn’t stop there. Having ACG as part of our journey enables us to do what we do even better. It gives us the freedom to forecast, invest and forge stronger relationships with suppliers.

What tangible benefits have you seen since using ACG?

With our appetite for growth, ACG has enabled us to streamline our resources, meaning we’re minimising our overheads, efficiently getting money owed back into the business quicker, and allowing us to meet our expansion plans.

Would you recommend working with ACG?

Yes, absolutely. If you’re looking to expand, improve cash flow or streamline your operations, why wouldn’t you use ACG? Their team has a duty of care, they’re professional and have a vested interested in their customers succeeding.

What advice would you give other companies considering working with ACG?

Just go for it, what have you got to lose? Their flexible service means you can pick and choose which invoices you want to process. So why not send a few in and see how you get on.